• All our teachers and instructors are fully qualified and trained in the subjects they are required to teach.
• Please inform a member of staff if you have any health concerns prior to your class or lesson.
• Please consult your doctor or health professional before taking part in any of our classes if you have any health concerns or pre-existing conditions.
• If at any point on our premises you feel unwell or become concerned about your health please speak to a member of staff to allow us to assist you.
• All parents/guardians are responsible for ensuring children are safely able to take part in classes and lesson and to ensure they follow the above guidelines.

Child Protection and Safeguarding

• All teachers responsible for children’s classes and private lessons are fully qualified in the required subject to do so.
• All teachers responsible for children whilst on our premises have an Enhanced DBS check and all members of staff (including office staff) have a Standard DBS check.
• You are responsible for your child at all times on the premises until they are collected by the teacher and after they are returned to you. This also applies should leave your child unattended at our studio.
• RISE maintains a full Safeguarding policy for Children and Vunerable Adults. For more information on this or to ask any questions please email rosie@risedance.co.uk

Photography & Videography

Occasionally RISE Dance may be taking photos and/or film footage during classes or events. These images may be used in the following ways:

• The group's printed publicity
• The group's online publicity (including Facebook, Instagram, Twitter and Website)

They will be stored securely and will not be kept for longer than they are needed for the purposes listed above.

If you would prefer for you or your child not to be photographed, please contact us.

If you would like to see your images, or would like us to delete them, please contact us.

info@risedance.co.uk

If you wish to take photos of your child whilst they are in our studio please adhere to the following:

• If your child is participating in a group class or lesson please ensure no other children are in the photo.
• Any photos taken must not disturb the class or lesson taking place.
• If sharing any photos you take on social media, again it is imperative that no other children are included in the photo.

General Guidelines

• Please arrive on time for your class, doing otherwise causes disruption to the class.
• For fitness classes it is required for you to be on time for the warm up session to be able to take part in the class.
• Ensure that you wear appropriate clothing and footwear for your class. RISE dance cannot be held responsible for accidents or injuries related to inappropriate clothing or footwear or faults with either of these.
• CCTV is in operation throughout our premises to protect our customer and staff.

4 Weekly Payments & Cancellation Policy

• All Adults and Children’s classes (excluding FitSteps and Adult Solo Dance Classes) need to be paid for on a 4 weekly basis.
• In the event you cannot make a class after payment has been made please inform us up to 48 hours in advance of the class.
• Adhering to the notice period will allow you to swap to another class in place of the missed class. This can be redeemed against any class and the value of the swap can also be redeemed against fitness classes.
• The swap does not have to be redeemed in the same week or month as the class missed.
• In the event more than 2 classes are missed in a month and RISE Dance cannot provide a suitable class swap, then a ½ an hour private lesson can be redeemed in place of the missed classes.
• The ½ an hour private lesson can be used in credit towards a full hour of tuition. (Please note you must accrue up at least 2 missed classes before using credit towards a private lesson)
• Attempts to swap classes must be made before this can be redeemable.
• RISE Dance may choose to waiver the 48-hour cancellation deadline in the event of an emergency still allowing the class swap to be redeemed.
• RISE Dance reserve the right to cancel any classes, in which case an alternative class will be offered. If RISE Dance cannot provide a suitable class swap then a refund for the canceled class will be offered.
• Email reminders are sent for each class booked to help manage your bookings.

FitSteps & Adult Solo Classes Cancellation Policy

• We operate a 48-hour cancellation policy for FitSteps and Adult Solo Classes. Please email info@risedance.co.uk to cancel.
• RISE Dance may choose to refund or swap the class fee in event of exceptional circumstances.
• RISE Dance reserve the right to cancel any classes, in which case an alternative class will be offered. If RISE Dance cannot provide a suitable class swap then a refund for the canceled class will be offered.
• Email reminders are sent for each lesson booked to help manage your bookings.

Private Lesson Cancellation Policy

• We operate a 48-hour cancellation policy for all private lessons. Please email info@risedance.co.uk to cancel.
  
• For pre-paid lessons RISE Dance may choose to refund the fee in event of exceptional circumstances.
• RISE Dance reserve the right to cancel any lessons, in which an alternative class will be offered.
• If RISE Dance cannot provide a suitable class swap then a refund for the canceled lesson will be offered.
• Email reminders are sent for each lesson booked to help manage your bookings.